BPO SERVOCES




INBOUND CALL CENTER SERVICES:- Our inbound call center services provide benefits including a skilled team of inbound customer support executives who works 24/7 with sophisticated voice and data communication systems. Out continuous call handling system is fast and reliable. We used dedicated internet connectivity which allows us to service you round the clock.Here are few inbound call center services.

1.Answering service customer service
2. Dealer locate and referral
3. Help desk
4. Inquiry Handling
5. InteractiveVoice Response
6. Technical Support
7. Toll free Response
8. Order Taking

OUTBOUND CALL CENTER SERVICES:- Our outbound calling services increases your business productivity by turning your consumer list into an updated, influential marketing program which ultimately makes a significant impact on your current business. Our range of outbound call services includes:

1. Appointment setting
2. Data Verifcation and validation
3. Survey/Questionaires
4. Data Collection
5. Follow up calls
6. Welcome calls
7. Market research
8. Customer acquisition & retention campaign
9. Lead generation
10. CRM all aspects
11. Out bond hard core B2C & B2B sales

BPO BACK OFFICE SERVICE:- NIPUNA BPO Services has managed to prove itself as one of the fastest growing Offshore BPO Company. NIPUNA offers a complete range of BPO services, to organizations which require end-to-end management, for their business operations. Our focus on precise operational activities, combined with state of the art infrastructure, has proved to be beneficial for widespread client network as we are successfully meeting their offshore bpo needs, since last many years.

Here are few Back Office Support services we cater:-

1.E-mail Support Services
2.Chat Support Services
3.Data Entry Work
4.Claims Processing.
5.Transcription Services

Business process outsourcing (BPO) is a valuable strategy for companies seeking new ways to achieve high performance by controlling costs, reducing risk, fostering collaboration and increasing transparency.

NIPUNA offers a vast range of BPO services to enable high performance, including function-specific services such as procurement, HR and finance and accounting,telemarketing services for lead generation,appointment seting,outbond/inbound customer service,back to back office jobs as well as services geared to the needs of specific industries such as utilities, insurance and health care

BPO HIGHLIGHTS: -

1.OUTBOND/INBOUND Telemarketing services
2.TELECOM
3.INSURANCE
4.BANKING & FINANCIAL SERVICES

5.HEALTH CARE: - Growing service demands, thin operating margins, changing regulatory landscape and intense competition continue to challenge Hospitals, Providers and Health Systems. Ineffective revenue cycle management can cost a hospital up to three percent of annual net revenues.

We help healthcare organizations achieve the True Return they seek the financial strength to offer excellent patient care today and tomorrow. With the current trend of high deductible health plans, the ability for the healthcare provider to accurately estimate the patient portion of billable charges has an impact on receivables .Compliance & internal controls play a vital part in reducing the risk associated with heightened scrutiny from governmental bodies challenging the Medicare and Medicaid coding and billing practices of health care providers ..

Rising healthcare costs coupled with the possibility of 10.6% cut in claims payouts by Center for Medicare and Medicaid Servicers, increase revenue and stay profitable. Rising healthcare costs have resulted in focus on preventive care and disease management. Providers are now facing new challenges of manpower management, shortage of skilled resources, reporting and implementing management programs.

For Healthcare Providers, NIPUNA provides the following suite of services:-

1. Revenue Cycle Management Services
2. Clinical Analytics
3. Physician Profiling
4.Cost Analytics

Working with the nations leading healthcare organizations, NIPUNA Health CARE is tackling the toughest financial and IT challenges facing healthcare today.

The NIPUNA Approach:- At NIPUNA, our team of healthcare experts work with you to extend your healthcare organizations capabilities.

Just like a patient is best cared for by a team of medical professionals whose sole focus is on that patients health, every partnership we enter is built on:

1. Understanding our client’s ultimate goals
2. Developing a strategic plan of action
3. Putting our healthcare focus, IT expertise and global resources to work quickly
4. Achieving results that transform your bottom line and the healthcare you deliver

MEDICAL BILLING

1.Medical Billing:-The Healthcare sector is becoming more challenging for medical providers due to limitations and restrictions placed by payers. Our Medical Billing Unit has employees trained in regulations pertinent to Medicare, Medicaid, Blue products, Managed Care, Third Party Liability, Workers Compensation, Preferred Provider Organizations (PPO), and Indemnity Insurers and has a complete understanding of ICD-9-CM, CPT & HCPCS.

A 100% audit and QA process is adhered before we move to production phase for a new client contract and thus assuring accuracy and client satisfaction.

In the production stage, NIPUNA has a mechanism of regular audit staff for QA assurance. NIPUNA has customer oriented/trained staffs, who in turn provide mentoring and training to the incoming new team recruits. Productivity statistics are compiled and communicated with the client as a tool for measuring the outsourcing arrangement.

NIPUNA has invested in building cutting-edge technology and highly skilled workforce to provide best practice and service. Our professional approach and timely follow-up has increased the revenue to many healthcare providers.

Medical billing is our core competency and we can efficiently manage all your billing needs. Our medical billing specialists have years of experience with all key insurance payers including Medicare and Medicaid. Use the services of one of the top medical billing companies to make your task less resource consuming.

Offshore Medical Billing is committed to be a resource with efficient, innovative processes in supporting the Healthcare community with Medical Billing and Compliance Issues from our Offshore Billing center. Offshore Medical Billing Company have chosen a strategic global model combining the best of onshore and offshore to deliver premium quality services to our clients at affordable cost.

Our Offshore Medical Billing Transition Process

Offshore Medical Billing has a unique 6-stage Transition process plan to ensure your outsourcing success.

1.Project Analysis
2. Proof of Concept
3. Project Transition
4. Progress Management
5. Customer Relationship Management
6. Customer Satisfaction (Feedback) Assessment

2. Medical Coding

3. Medical Transcription

4. Data Management

E-PUBLISHING

NIPUNA digital publishing solutions help content publishers harness the rapid emergence of new digital media for a competitive advantage.

Taking source content from any format and transforming it for distribution through any medium from eReaders and smart phones, to tablets, PCs and print NIPUNA helps leading global enterprises unlock new top line revenue in an evolving digital and mobile-centric content marketplace.

Do Digital Right the First Time

Benefit from the ease of repurposing content for multi-channel output by doing digital right the first time. For more than 20 years, we have helped trade, education, STM and coprorate publishers manage huge volumes of content and deploy new digital publishing channels by designing, engineering and deploying optimized content workflows that improve time-to-market, lower production costs, and grow readership and new revenue streams.

Editorial and composition services are part of our digital publishing solutions, and reflect NIPUNA long history as an editorial and production partner to the worlds largest publishers. As experts in LaTeX, QuarkXPress, InDesign, 3B2, and FrameMaker, we provide front-end XML designs (XMLPublish) for simultaneous, multi-channel delivery to both print and digital mediums. Illustration rendering, scanning, and correction in Adobe Illustrator, Photoshop, Macromedia Freehand, DeltaGraph, and other graphic applications are integrated tightly with XML conversion workflows.

Our digital publishing offerings help organizations intelligently create, capture, convert, process, publish, monetize, and manage their digital content assets for optimized production and delivery.

Key digital publishing offerings include:

1.eBook production
2.XML workflow and DTD consulting
3.Multi-channel publishing technology
4.Publishing process outsourcing
5.Project management
6.Conversion
7.Copy-editing, proofreading, and quality assurance
8.Composition